FAQ

I forgot my password.

Piki Market is built on blockchain technology and does not directly collect user passwords. Therefore, we cannot retrieve lost passwords. To reset your password, you need to use your wallet's master key. Go to [Login] - [Password Reset], enter the email address you used during registration, and input the authentication code. Then, enter your wallet's master key and proceed with [Password Reset] to set a new password. Please note that if you lose your wallet's master key, you won't be able to reset your password, so be careful!

How can I withdraw my membership?

You can withdraw your membership through the Piki app by going to [More] - [Settings] - [My Account] - [Withdraw Membership]. Please note that withdrawal is only possible if you don't have any products currently being sold. Also, if any royalties are generated from the resale of your own products, you won't be able to receive them.

I want to change my nickname.

You can change your nickname by going to [My Gallery] and selecting [Edit Gallery]. Please note that duplicate nicknames are not allowed.

What is the difference between Gallery and Series?

The Gallery is a space where you can view all the products I have created or collected, as well as the series I have created and transaction history. Series, on the other hand, is a concept of organizing multiple products I possess into folders based on preferences. When creating a new product, you can create a new series or select an existing one to group together products with similar characteristics.

I want to set up my gallery domain.

You can set up or change your gallery domain by going to [My Gallery] and selecting [Edit Gallery].

How can I cancel the creation of an product?

Once an product is created, it is recorded and stored on the blockchain, so it cannot be canceled or deleted. However, if the product has not been registered yet, you can still modify the description, category, hashtags, series, and creator royalty information.

How do I sell the products I created?

After registering an product, you can select it for sale. Products can be sold at a fixed price or through an auction, and you can specify the start date of the sale. However, please note that once an product is registered, you cannot modify the creator royalty information, so please double-check the product details before registration.

Can non-members purchase products?

Non-members cannot purchase products on Piki Market because the transaction details between individuals are recorded on the blockchain, which requires membership.

Is it possible to cancel a purchased product?

Once an product is purchased, ownership is completely transferred, and cancellation is not possible. Only selling or transferring the product is an option.

How can I recharge ACORN points?

ACORN points can be recharged by clicking on the "My Wallet" option in the top right corner of the screen after selecting your gallery picture. Recharging is only possible with cards that support international payments.

Where can I check my transaction history?

You can check your transaction history by clicking on your gallery picture in the top right corner of the screen and selecting [Transaction History] or [My Wallet].

I want to resell the NFT I purchased.

You can sell your owned product by registering it for sale using the same method as before. However, please note that service fees and creator royalty information cannot be modified.

What is creator royalty?

Piki Market has introduced the creator royalty system to respect the unique value of the original creators. Creator royalty is a form of commission that is granted to the initial creator of the product each time it is sold. Therefore, whenever the ownership of the product changes, the creator can receive the royalty that they have set for the product.

I want to change the sales schedule.

The sales start date can be set when registering the product for sale. If the product has not been sold yet, you can cancel the sale and then reset the sales start date.

I want to change the selling price.

The selling price can be set when registering the product for sale. If the product has not been sold yet, you can cancel the sale and then change the selling price.

How can I check my wallet address?

You can check your wallet by clicking on the profile image at the top right of Piki Market. From there, you can view and copy your wallet address.

How do I report product?

You can report a product by clicking the ... button at the top right of the respective product. Choose the reason for your report, select "Notify me of a response," and then click the Report button to complete the reporting process. Your report will be reviewed by an administrator.

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