FAQ

I forgot my password.

Piki Market is built on blockchain technology and does not directly collect user passwords. Therefore, we cannot retrieve lost passwords. To reset your password, you need to use your wallet's master key. Go to [Login] - [Password Reset], enter the email address you used during registration, and input the authentication code. Then, enter your wallet's master key and proceed with [Password Reset] to set a new password. Please note that if you lose your wallet's master key, you won't be able to reset your password, so be careful!

How can I withdraw my membership?

You can withdraw your membership through the Piki app by going to [More] - [Settings] - [My Account] - [Withdraw Membership]. Please note that withdrawal is only possible if you don't have any products currently being sold. Also, if any royalties are generated from the resale of your own products, you won't be able to receive them.

I want to change my nickname.

You can change your nickname by going to [My Gallery] and selecting [Edit Gallery]. Please note that duplicate nicknames are not allowed.

How can I check my wallet address?

After logging in, click [Profile Icon] - [My Product Page] in the upper-right corner of Piki Market to view your wallet.

What are physical and digital products?

Piki Market categorizes products into two types: Physical and Digital. • Physical products are tangible items, similar to the physical goods you are familiar with. • Digital products are based on digital files, meaning they are non-fungible digital asset tokens.

How can I cancel a product registration?

Once a product is registered, it is permanently recorded on the blockchain and cannot be canceled or deleted. However, you can modify information such as descriptions, categories, and hashtags before the product is listed for sale.

Where can I register a product?

You can manage product registration, promotion registration, and product management in the [Product Registration & Management] menu. To register a product, click [Register Product]

What is single product registration?

Single Product Registration is for registering one product at a time.

What is bulk product registration?

Bulk Product Registration is convenient for registering multiple products at once. Click [Download Template], fill in the product information, and upload the completed Excel file.

What is promotion registration?

Promotions are similar to special offers (discounted deals) created by sellers. You can register these in the [Product Registration & Management] menu, just like regular product registration.

Can non-members purchase products?

Since all transactions are recorded on the blockchain, purchases by non-members are not allowed.

Can I cancel the purchase of a product I bought?

For digital products, ownership is fully transferred and therefore cannot be canceled. For physical products, cancellations are possible as they are general goods.

Can I receive a product on my desired date?

Piki Market allows you to set a desired delivery date. When purchasing a product, fill in your desired date in the [Preferred Delivery Date] field.

How can I recharge ACORN points?

ACORN Points can be recharged by clicking [Profile Icon] - [My Wallet] - [Recharge] in the upper-right corner of the screen. Recharge is only available via real-time bank transfers or cards that support international transactions.

Where can I check my transaction history?

You can check your transaction history by clicking [Profile Icon] - [My Wallet] in the upper-right corner of the screen.

How do I sell the products I registered?

After registering a product, you can list it for sale by selecting it on your product page. Click [More] in the upper-right corner of the product, then select [Sell].

What is creator royalty for digital product sales?

Piki Market has introduced a Creator Royalty system for digital products to respect the original creators' unique value. Creator royalties are a type of fee given to the original creator each time their work is sold. Thus, whenever ownership of a digital product changes, the creator receives the royalty they initially set.

Do physical products also have creator royalties?

Piki Market has introduced the creator royalty system to respect the unique value of the original creators. Creator royalty is a form of commission that is granted to the initial creator of the product each time it is sold. Therefore, whenever the ownership of the product changes, the creator can receive the royalty that they have set for the product.

I want to change the sales price.

The selling price can be set during the registration process, and if the product has not been sold yet, you can cancel the listing and update the price.

I have a question, but I can’t find the answer in the FAQ.

If your question is not answered in the FAQ, please leave an inquiry by clicking [Customer Center] - [1:1 Inquiry] - [Submit Inquiry] in the lower-right corner of the page. We will respond as quickly and accurately as possible.