If a shipping/exchange/return guide is included in the product details, it will take precedence over the following guidelines.

Mail order number

The delivery type and required time vary depending on the product characteristics and delivery address.

Some ordered or pre-ordered products may require additional delivery days in addition to the basic delivery date.

Even products of the same brand may be delivered respectively because the shipping date and time for each product are different.

Additional shipping charges (air, wire charges) may be charged for shipment, return, or exchange in Jeju and mountainous areas.

Delivery charges for goods vary depending on the supplier's policy and cannot be delivered on holidays and holidays.

Cancellation/Return Notice

The delivery type and required time vary depending on the product characteristics and delivery address.

Some ordered or pre-ordered products may require additional delivery days in addition to the basic delivery date.

Additional shipping charges (air, wire charges) may be charged for shipment, return, or exchange in Jeju and mountainous areas.

If no return is possible

If you use or damage a product, miss free gifts, TAG, warranty, or subsidiary materials of the product are removed or lost

If the sealed packaging is opened or the internal packaging material is damaged or lost (except for opening for product verification),

If the value of the product is lost enough to make it difficult to resell it over time

If it is custom-made at your request and is difficult to use other than you

If the delivered product is installed (home appliances, furniture, etc.)

If it falls under the grounds for restriction on withdrawal of subscription prescribed by the Act on Consumer Protection in Electronic Commerce, etc.,

A/S Guide

A/S criteria or availability vary depending on the brand and product, so please contact the Double UConcept Customer Center for more information.

You can receive in accordance with the Consumer Dispute Resolution Standard (notified by the Fair Trade Commission) for matters concerning return, exchange, warranty, refund, damage compensation, etc. due to defective products.